Learn how to find your iTunes purchase history here. The invoice will look similar to this one: When creating a support ticket, please provide a screenshot of the receipt provided by iTunes. Or simply click the button below this article. You can do that by going to your in-game settings and tapping on the Support button there. If restarting Tribal Wars does not help, please contact our Customer Support Team. Swipe up on the app's preview to close it.In some cases, you may need to swipe left or right to find it. Locate the Tribal Wars app in this overview.You will see small previews of your recently used apps. This is how to close Tribal Wars properly on iOS 7 or higher: If this doesn't solve your issue, close the app completely and start it again.Simply open the in-app Shop again in many cases, this will already deliver the product to your account.If you have purchased Premium Points, a Bundle or any other in-app purchase in Tribal Wars but didn't receive anything, there are some steps you can take yourself: But don’t worry, we will help you to get what you bought. This can for example be due to a lost or unstable internet connection of your mobile device during the payment process. In rare cases, it may, unfortunately, happen that you do not receive what you bought when making a purchase with a mobile device. We are sorry you experienced problems with your purchase.
Apple iOS - I ordered a product but did not receive it.
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